Remote Support

Need help? We've got you.

Download and run the support agent for your device. Once installed, our team can securely connect to assist you.

How it works

1

Download

Choose the correct version for your computer and download the agent.

2

Install & Run

Run the downloaded file. You may need to approve a security prompt.

3

We Connect

Our team will see your device and can securely assist you remotely.

Download the Support Agent

After downloading, double-click the file. You will see this window:

MeshCentral Agent install window
Install For managed devices

Installs a background agent permanently on the computer. Use this for devices that need ongoing support and management. Do not use for one-time assistance.

Connect For most customers

Allows remote access for the current session only. Once you close the window, the connection ends. Use this for one-time assistance.

Get the Agent

You'll be taken to a page where you can choose your operating system.

Having trouble? Call us at +267 77 833 816 or email [email protected] and we'll walk you through it.