Terms & Conditions
Clear terms for our AI-powered services across all regions
Effective Date: 01 June 2025 | Last Updated: 06 July 2025
Welcome to Oceanbreeze Concepts
These Terms and Conditions ("Terms") govern your use of our AI-powered Bot-as-a-Service platform, including chatbots, integrations, and related services (collectively, the "Services").
🌍 About Oceanbreeze Concepts
We are a technology company with registered businesses in both Botswana 🇧🇼 and Namibia 🇳🇦, offering AI-powered solutions and professional services worldwide 🌍. Our multi-national presence ensures compliance with local regulations while delivering global-standard technology solutions with multilingual support (English, Setswana, Afrikaans).
⚠️ Important: By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
Our AI-Powered Services
Multi-Tenant Platform
Deploy AI chatbots, integrate with messaging platforms, and monitor analytics across multiple clients.
ChatGPT Integration
Powered by OpenAI's ChatGPT API with usage limits and fair use policies for optimal performance.
Multilingual 🗣️
English, Setswana, and Afrikaans support with automatic detection and culturally appropriate responses.
Multi-Channel
Web widgets, Telegram, Facebook Messenger, WhatsApp, and other messaging platforms.
Usage Limits & Fair Use Policy
Important: Service Limits Apply
Your use of our Services is subject to limits based on your subscription plan. Exceeding these limits may result in additional charges or service throttling.
Message Limits
- • API calls per month/day based on plan
- • Concurrent conversation limits
- • Maximum characters per message
- • File upload size restrictions
Rate Limits
- • Messages per minute per bot
- • Concurrent user session limits
- • API request throttling during peaks
- • Fair use monitoring
Resource Limits
- • Storage for conversation history
- • Analytics data retention periods
- • Number of active bots per account
- • Data export limitations
AI Services & Important Limitations
⚠️ AI Disclaimer
Our Services rely on third-party AI providers (OpenAI ChatGPT). We cannot guarantee continuous availability, accuracy, or reliability of AI-generated responses.
Prohibited Uses
- ✗ Generate illegal, harmful, or offensive content
- ✗ Impersonate individuals or organizations
- ✗ Violate intellectual property rights
- ✗ Distribute malware, spam, or fraudulent content
- ✗ Use for automated trading or financial advice
Your Responsibilities
- ✓ Ensure bot content complies with applicable laws
- ✓ Monitor bot interactions and responses
- ✓ Implement appropriate content filtering
- ✓ Maintain accurate account information
- ✓ Review and moderate AI responses as needed
Legal Governance & Compliance
Botswana Clients
Governed by Botswana Law
- Local legal entity compliance
- Disputes resolved in Gaborone
- Setswana & English support
Namibia Clients
Governed by Namibian Law
- Regional operations base
- Disputes resolved in Windhoek
- Afrikaans & English support
International
Namibian Law + International Principles
- Global service delivery
- International commercial law
- Consumer protection compliance
Contact Us About Terms
Legal Inquiries
Questions about terms, compliance, and legal matters
legal@oceanbreeze.ai
Billing Support
Payment, subscriptions, and usage limit questions
billing@oceanbreeze.ai
Technical Support
Service issues, integrations, and AI limitations
support@oceanbreeze.ai
Regional Offices
Botswana
botswana@oceanbreeze.ai
[Botswana Address]
Namibia
namibia@oceanbreeze.ai
[Namibia Address]
Ready to Get Started?
By using our services, you agree to these terms. Our AI-powered platform is ready to transform your business across Botswana, Namibia, and worldwide.
Last Updated: [DATE] | Effective Date: [DATE] | By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.